Refund Policy

Refunds can be requested within 20 days of receipt of an order, and are approved on a case-by-case basis. 

To request a refund for an order for defective merchandise:

Send an email to both answers@theconnextion.com and customerservice@dualtone.com within 20 days of receipt of your order with your request for a refund. Please include your order number, a brief explanation of the reason for your request, and if applicable, an image or video of the product highlighting the issue, and we will determine the eligibility for a refund or a replacement. Any shipping and handling fees cannot be refunded.

Returns must be in new or like-new condition and in the original packaging to be eligible for a refund. Please refer to our Shipping/Return policy for return instructions.

Gift cards are non-returnable.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 20 business days.